Effective collaboration between the Library and IT Departments is essential for enhancing the user experience and optimizing resource management. Libraries and IT departments have opportunities for collaboration in service delivery, instructional design, technology instruction and competence, and knowledge management. Partnership between libraries and IT departments can improve service delivery, streamline processes, and leverage technology to better meet the needs of our community.

Information technology services have long been designed and implemented based on the Information Technology Service Management (ITSM) methodology and the Information Technology Infrastructure Library (ITIL) framework, which prioritizes efficiency, user experience, and continual improvement. Delivery of library services can be structured with the same principles in mind. Libraries and IT departments often serve the same end user and have many areas of potential overlap. Collaboration between the two can result in an increase in consistency response time, and overall user satisfaction. This program will introduce the principles of ITSM and provide attendees with strategies for evaluating and aligning their services with these principles. Speakers will discuss service design and Library/IT collaboration in a variety of contexts, including service desk management, workflow design, and information sharing.

TARGET AUDIENCE:

Managers, law library directors, and library staff members who are responsible for designing or implementing services, knowledge management, or creating and tracking workflows from academic, firm, or government law libraries

TAKEAWAYS:

1. Participants will be able to evaluate how the fundamentals of Information Technology Service Management and the Information Technology Infrastructure Library can be applied to library services.
2. Participants will be able to design service delivery methods and workflows that enhance user experience, optimize resource management, and foster continuous improvement.
3. Participants will be able to identify areas of overlap and collaboration between IT departments and libraries.

SPEAKERS:

• Ricardo Mardales, University of Connecticut School of Law
• Erik Y. Adams, Sidley Austin, LLP

COORDINATOR:

• Anne Rajotte, University of Connecticut School of Law

AALL BODY OF KNOWLEDGE DOMAINS: Information Management, Management + Business Acumen

CANCELLATION AND OTHER POLICIES:

No refunds will be given for any purchased AALL conference recording. This applies to non-AALL members only as the recordings are free for AALL members.

The opinions shared during this program represent the views of the speakers and do not necessarily reflect those of the American Association of Law Libraries (AALL). Recording, capturing, or using AI tools to duplicate, transcribe, or otherwise reproduce an AALL program in any form is strictly prohibited without prior written consent from AALL. This includes, but is not limited to audio, video, or any other content shared. By accessing an AALL recording, you agree to adhere to this policy.