Frequently Asked Questions (FAQS)
What can I do on AALL's eLearning platform?
- Register for upcoming live webinars and virtual coffee chats
- Listen to past AALL webinar recordings
- Listen to past AALL Annual Meeting Recordings
- Register for AALL's live programs such as the Management Institute, Innovation Bootcamp, etc.
- Register for and access self-paced courses such as the Introduction to Law Library Budgets course
I am a member of AALL. Do I have to create a new login to access information on this platform?
No. Your login credentials are the same as those you use to access AALLNET (AALL's website).
I am not a member of AALL. Can I access courses and recordings through this platform?
Yes. You may browse available content such as webinars and courses at no cost. You will need to create a free AALL profile (if you do not already have one) in order to register for a webinar or course, or to access on-demand recordings. Most eLearning content is free or available at a lower cost for AALL members, so you may want to consider joining AALL to take advantage of this member benefit.
What content is free?
All webinar and Annual Meeting & Conference recordings are available at no additional cost to AALL members. Members may also register for upcoming live webinars and coffee chats for free.
How do I access free eLearning content through this platform?
All on-demand content (recordings) and live events do require registration. On the program's page, click the "Register" button to begin. If the content is free, you will automatically be registered, and you will not be prompted to provide payment. Your dashboard will show all courses, programs, and events you registered for. You may access anything you registered for from your dashboard at any time.
How do nonmembers access content through this platform?
Content is available to nonmembers for a fee. Please select the product to view its pricing information.
How do I access paid eLearning content through this platform?
Browse the catalog to view upcoming live and on-demand offerings. Then click the "Register" button to pay for your selected content. You will need to create a free AALL profile (if you do not already have one) in order to register for a webinar, course, or event.
How do I register for an upcoming webinar?
AALL members may register for upcoming webinars for free while nonmembers may register for upcoming webinars for a fee; click the "Register" button on the webinar's page to register. Once registered, you will receive an email confirmation that contains access information. You may also view webinars you registered for in your dashboard.
I was not able to attend a live webinar, when will the recording be available?
Webinar recordings are posted to AALL's eLearning platform within 24 hours of the live event.
How do I register for an upcoming virtual coffee chat?
Only AALL members may register for virtual coffee chats; click the "Register" button on the event's page. Once registered, you will receive an email confirmation that contains access information. You may also view coffee chats you registered for in your dashboard.
I was not able to attend a virtual coffee chat, when will the recording be available?
Virtual coffee chats are not recorded due to their format.
Can I cancel my registration and request a refund for webinars and recordings?
No refunds will be given for any purchased live AALL webinar or on-demand recordings. This applies to non-AALL members only; live AALL webinars and on-demand recordings are free for AALL members.
Can I register someone else on this platform?
You may only register yourself for any event or recording on AALL's eLearning platform. If you would like to register someone else, please email firstname.lastname@example.org.
Can I cancel my registration for courses and other live programs?
For live events (not including webinars and recordings), cancellations and refund requests must be made in writing to email@example.com by the registration deadline listed for the live event. No refunds will be given after the registration deadline or for no-shows.
For self-paced courses, cancellations and refund requests must be made in writing to firstname.lastname@example.org prior to starting the course.
If I want to pay with a check, when will I be able to access the product?
You will be able to access your purchased product once your check is received and processed by AALL. Check payments for a live (non-webinar) event must be received at least one business day prior to the program or your registration will be cancelled; if a check payment for a live webinar is not received before the live date, the registrant will receive access to the webinar recording upon receipt of payment.
What are the system requirements for accessing a webinar?
All eLearning users must access on-demand recordings and live events from an up-to-date web browser (e.g., Google Chrome, Safari, Firefox, and Microsoft Edge) that supports HTML 5. Please take these two tests to confirm you can access live AALL webinars and live virtual coffee chats from your device.
How is content organized? How do I find a specific course, webinar, etc.?
Currently, AALL's eLearning platform hosts webinars (live and on-demand), (live) virtual coffee chats, Annual Meeting & Conference program recordings, and self-paced courses. Registration for live events will take place through this platform as well. You may use the search/filter options to view different content types, view content by AALL's Body of Knowledge domains, or use the keyword search to look for specific content.
What are the Interest Categories on my profile page?
All on-demand or live content is categorized by one or more AALL Body of Knowledge domains. On your profile page, you can indicate your level of interest for each Body of Knowledge domain from 0 (low level of interest) to 5 (high level of interest). The featured page will then recommend content based on your rankings.
How long will webinars and Annual Meeting & Conference recordings be available in the LMS?
Recordings will be available for two years after their recording date.
How long do I have to watch a webinar or Annual Meeting & Conference recording after purchasing it?
After purchasing a webinar or Annual Meeting & Conference recording, you have 182 days (approximately 6 months) from the date of purchase to watch the recording. Please note all webinar and Annual Meeting & Conference recordings are available at no additional cost to AALL members.
How long will I have to complete a self-paced course?
Course registrants have one year to complete the course.
How is a self-paced course different from a live event?
Course registrants can start and move through the course at their own pace–pausing throughout–as they choose. Live events are of a limited duration with a designated start date and time.
How can I access my certificate of completion?
Once you have completed a course, you may download and print your certificate of completion by going to the course and clicking on the "Certificate" button.
Do I have to finish the entire course to access the certificate of completion?
Yes, you have to complete the entire course in order to access a certificate.
How do I request live captioning for upcoming events?
You may request live captioning services by emailing email@example.com 10 days prior to the upcoming event.
If I have other questions that were not addressed in this FAQ, who should I contact?
Please contact AALL at firstname.lastname@example.org or 312.939.4764.
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