"Saying Hello Doesn't Have An ROI": Building Relationships to Demonstrate the Value of Your Information Service

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Library and information people are great in a crisis. We always said this but now we can prove it - over the past few years we have seen a global pandemic, continuing war and political instability, and now we will see a downturn and even a recession. This session will offer practical insights into how knowledge and information people can communicate their value. But, for better or worse, logically collecting evidence and presenting it to management won’t guarantee that you’ll win them over or even get your message across. How can we get - and hold - their attention?


This session is designed for all library and information managers, directors of information and knowledge services, and for anyone else responsible for driving innovation across the organization.


  1. Participants will be able to articulate clearly how the library/information/knowledge department can contribute meaningfully to the overall strategy of the firm/organization
  2. Participants will understand why and how raw data needs to be incorporated into more meaningful and contextual stories to generate interest and demonstrate your service's value
  3. Participants will immediately have examples of how to communicate with colleagues in other departments in a language they understand without jargon, without confusion


  • Clare Bilobrk, Vable


  • Sarah Mauldin, Dekalb County, 4th Judicial Administrative District

AALL BODY OF KNOWLEDGE DOMAINS: Professionalism + Leadership At Every LevelMarketing + Outreach, Management + Business Acumen

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No refunds will be given for any purchased live AALL webinar. This applies to non-AALL members only; live AALL webinars are free for AALL members.

All AALL webinars feature live captioning services.

Clare Bilobrk

In the past few years, Clare has presented papers for various UK legal information professional organizations. She has over 25 years of practical law library management experience, working for national and international firms in London. Now she helps library colleagues all over the world make the best use of legal tech and raise the profile of their library and information services. She manages her company's blog and creates thought pieces to engage and educate.


"Saying Hello Doesn't Have An ROI": Building Relationships to Demonstrate the Value of Your Information Service
11/22/2022 at 2:00 PM (CST)  |  Recorded On: 11/22/2022
11/22/2022 at 2:00 PM (CST)  |  Recorded On: 11/22/2022
5 Questions