Change Management and Legal Users: Driving Efficiency and Adopting New Tools to Increase Productivity (Thomson Reuters Webinar)

Recorded On: 09/22/2021

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With the proliferation of data, comes the need to adapt and change ways of working to drive value and efficiency. In many ways, the market is responding to that need through the development of new tools and processes designed for legal researchers. Knowledge management professionals and other decision makers are tasked not only with discovering and evaluating those tools, but also the challenge of driving user adoption with a cohort of busy legal professionals who are keenly focused on their day-to-day. Join a panel of experts who will discuss not only how new tools and processes can be applied effectively to the tasks at hand, but also how to drive user adoption to get the most out of them.    


  1. Discover how new tools can be effectively applied to your own work and that of the professionals you support.
  2. Learn tips, tricks, and best practices for driving users toward the tools they have available.


  • David Dames, Sr. Research Analyst / Paul, Weiss, Rifkind, Wharton & Garrison
  • Gregory R. Lambert, Chief Knowledge Services Officer / Jackson Walker LLP
  • Wendy Brown Maines, Information Management Advisor / Thomson Reuters


  • Erica Kitaev, Senior Director of Practical Law Product Management / Thomson Reuters

AALL BODY OF KNOWLEDGE DOMAINS: Research + AnalysisManagement + Business Acumen

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Erica Kitaev (moderator) is senior director of product management for Thomson Reuters Practical Law where a key part of her remit is developing innovative solutions to customers’ problems that build on the subject matter expertise of Practical Law’s team of 600+ experienced attorney editors. Before joining the product management team, Erica was one of those editors herself and built and led Practical Law’s data privacy editorial team. Before joining Thomson Reuters, she was a partner practicing a wide variety of data privacy and complex litigation matters at an AmLaw 100 firm.

David Dames is a knowledge management attorney at Paul, Weiss, Rifkind, Wharton & Garrison LLP where he supports the litigation practice. He has over 14 years of experience as a legal information professional. David has worked in KM and research roles for law firms, and he has worked as an academic legal reference librarian.

Gregory R. Lambert is the chief knowledge services officer at the law firm of Jackson Walker in Houston, Texas, where he oversees operations for the library, research, RFPs, and conflicts & intake departments. He served as president for the American Association of Law Libraries in 2017-2018, and is known as an advocate for law librarians and legal information professionals. Greg is a founding blogger for 3 Geeks and a Law Blog, and writes extensively on the topics of law librarianship, competitive intelligence, knowledge management, and the roles that can be played on the administrative side of large law firms. He also co-hosts The Geek In Review Podcast.

Wendy Maines manages Thomson Reuters librarian relationships in DC, FL, GA, KY, MD, NC, NY, SC, VA, WV, serving librarian customers for over 20 years. She also has worked as a reference librarian for the Legal Information Center at the University of Florida, Levin College of Law. She is an active member of several law librarian associations on both national and regional levels. Wendy is a former Legal Division Program Chair for the SLA Annual Conference. She earned her J.D. from the University of Florida, and the Law Library Journal published her senior thesis. Wendy obtained her M.S.L.S. degree from Catholic University of America. When she is not consulting with law librarians, she is seeking peace on and off her yoga mat.


Change Management and Legal Users: Driving Efficiency and Adopting New Tools to Increase Productivity (Thomson Reuters Webinar)
09/22/2021 at 2:00 PM (CDT)  |  Recorded On: 09/22/2021
09/22/2021 at 2:00 PM (CDT)  |  Recorded On: 09/22/2021
5 Questions