While technology has rapidly impacted legal collections and the volume of available information, patron services in libraries serving the public have essentially remained in their classic format. With COVID-19 restrictions forcing greater reliance on remote technology, libraries and legal assistance organizations are exploring new and improved ways to better serve library users near and far. This session will highlight innovative projects using virtual presence devices, legal kiosks, and other virtual delivery methods to demonstrate how virtual access can enhance library services and increase access to justice in our communities.

Recorded at the 2022 AALL Annual Meeting & Conference. Please note the opinions shared during the programs represent the views of the speakers and not of AALL.

TARGET AUDIENCE:

Reference and user services staff, from a newer employee to management, primarily in law libraries serving the public

TAKEAWAYS:

1. Participants will be able to describe the key elements of two different remote reference service projects.
2. Participants will be able to construct an outline to establish a remote service project in their own library.
3. Participants will be able to clearly articulate the benefits and challenges of remote access for services to patrons.

SPEAKERS:

• Cathryn Bowie, State of Oregon Law Library
• Karen Westwood, Hennepin County Law Library

COORDINATOR:

• Sarah Larsen, Minnesota State Law Library

MODERATOR:

• Catherine McGuire, Thurgood Marshall State Law Library

AALL BODY OF KNOWLEDGE DOMAINS:  Information Management, Marketing + Outreach